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Trading Terms for Kit2Go.com

To enable us to offer HSBC Secure Global Iris Payments, we need to meet their stringent criteria. We offer
a secure website, with Thawte SSL Certificate featuring 128 bit encryption. Payment is made by you on-line direct to HSBC Bank, so that we do not need to even take your credit card details: we simply await verification from HSBC, confirming that you are who you say you are, and that you are authorised to use the credit card, which has been tendered.

Delivery is normally by DHL at special rates. Smaller items weighing less than 2kg may be sent by Royal Mail. Products are usually sent out within 2 days of receipt of the cleared funds, for delivery the following day. Occasionally an item may be out of stock at our warehouse and would then be supplied direct from the manufacturer. Insurance is recommended on all shipments. For goods which are damaged in transit, the carrier needs to be made aware at the time of receipt, and the delivery note annotated to that effect at the time of delivery.

All products are sold as new, unless otherwise stated. They are supplied by the manufacturer or UK main distributor and with their warranty.

A defective product will be replaced, repaired or refunded, under the terms of the manufacturer's warranty. In the event of you merely choosing to return a perfect product within seven days, the product will be collected from you by our shipping service at your expense. In this situation, you will also be liable for the cost of the original shipping costs. The product must be returned in the same mint and unused condition, in which you received it, with all packaging intact and undamaged. The shipping costs will be deducted from the refund proceeds.

Items sold by auction, including fixed price auction, are not returnable, unless we have sold them as new, and they are found to be faulty. Similarly, items, which are not listed, and which are a special order at your request, are not returnable, unless they are found to be faulty.

We comply in full with HM Customs, and other Government Departments, in respect of export restrictions. None of our listed products would require an export licence, nor do we deal in any product which would require a CITES licence relating to Endangered Species' products. In the event of any item which you have requested us to obtain requiring an export licence, you will be advised.

Kit2Go.com
PO Box 6477
London N13 4AY

Tel: +44 (0)20 8882 2849
email: kit@kit2go.com